FAQ’s
Frequently Asked Questions (FAQs) | Golden & Vintage
How long will my order take to arrive?
To offer the best prices and efficient service, we ship from both domestic and international warehouses. Please allow 7–20 business days for delivery.
Can I track my order?
Yes! If you’d like to track your order, simply contact us, and we’ll provide you with a tracking number.
What is your return policy?
We offer a 14-day Money-Back Guarantee on all items. You will receive a full refund within 7 days after we receive the returned item. We do not charge restocking fees at Golden & Vintage.
Return Conditions:
✔ Items must be in resellable condition, with original packaging and all accessories included.
✔ If the item is not defective or damaged, the buyer is responsible for return shipping costs.
✔ If the item is defective or damaged, email us a clear image of the product at info@goldenandvintage.com, and we will issue a refund to your original payment method.
For any further questions, feel free to contact us at +1 (647) 997-0299 (Monday–Friday, 9 AM–5 PM EST).
How do I get my refund?
Once we receive your returned item and confirm that it meets our return policy, we will process your refund to the original payment method.
What payment methods do you accept?
We accept all major payment methods, including:
✔ Visa, MasterCard, American Express
✔ Google Pay & Apple Pay
✔ PayPal
Will my order arrive in one parcel?
To offer the best prices, we ship from multiple warehouses. Your order may arrive in separate packages, depending on the items purchased.
How can I stay updated on special offers and deals?
Join our email list for exclusive discounts and updates: info@goldenandvintage.com
Don’t forget to follow us on Facebook & Instagram for the latest promotions and new arrivals!
How do I choose a meaningful jewelry gift?
Start with the person and the occasion. Explore our gifts for a daughter from Mom or Dad, gifts for a son, and gifts for Mom. Read the individual product description to check the message, materials, dimensions, and available options before ordering.
Can I personalize a necklace, bracelet, or watch?
Personalization depends on the product. Check the options on the product page for engraving or other available customization. If you are looking for a photo pendant or a particular custom design, contact us before ordering so we can confirm whether it is available.
Where can I find shipping and return information?
Read our shipping information and Return & Refund Policy for the published details. Contact our team if you need clarification before placing an order.