Frequently Asked Questions (FAQs) | Golden & Vintage

How long will my order take to arrive?

To offer the best prices and efficient service, we ship from both domestic and international warehouses. Please allow 7–20 business days for delivery.

Can I track my order?

Yes! If you’d like to track your order, simply contact us, and we’ll provide you with a tracking number.

What is your return policy?

We offer a 14-day Money-Back Guarantee on all items. You will receive a full refund within 7 days after we receive the returned item. We do not charge restocking fees at Golden & Vintage.

Return Conditions:

✔ Items must be in resellable condition, with original packaging and all accessories included.
✔ If the item is not defective or damaged, the buyer is responsible for return shipping costs.
✔ If the item is defective or damaged, email us a clear image of the product at info@goldenandvintage.com, and we will issue a refund to your original payment method.

For any further questions, feel free to contact us at +1 (647) 997-0299 (Monday–Friday, 9 AM–5 PM EST).

How do I get my refund?

Once we receive your returned item and confirm that it meets our return policy, we will process your refund to the original payment method.

What payment methods do you accept?

We accept all major payment methods, including:
✔ Visa, MasterCard, American Express
✔ Google Pay & Apple Pay
✔ PayPal

Will my order arrive in one parcel?

To offer the best prices, we ship from multiple warehouses. Your order may arrive in separate packages, depending on the items purchased.

How can I stay updated on special offers and deals?

Join our email list for exclusive discounts and updates: info@goldenandvintage.com

Don’t forget to follow us on Facebook & Instagram for the latest promotions and new arrivals!